Terms and conditions

01Who these are between

These terms apply between MISSING: entity, trading as BrandForge, registered at MISSING: address under company number MISSING: company no, and you as the client. They apply to every quote we issue and every project we take on, unless we sign something that says otherwise. Where a signed agreement and these terms disagree, the signed agreement wins.

02Quotes and starting work

A quote is valid for 30 days and sets out the scope, the price and the schedule. Work starts when you accept it in writing, which includes email. A verbal go-ahead is welcome but the schedule starts from the written one.

03What we deliver

What the quote lists, and nothing is quietly dropped from it. Anything you ask for that is not in the quote is a change: we tell you what it costs and what it does to the schedule, and it happens once you agree. We will not do the extra work first and invoice you for it afterwards.

04What we need from you

Projects stall on input more often than on design. So:

• One person who can make decisions and give consolidated feedback. Committee feedback with no tie-breaker is the single most common way a schedule slips.
• Content, access and approvals when we ask for them, at the points the quote says.
• That you have the right to give us whatever you hand over: text, images, logos, fonts, data.

If input is late, the schedule moves by at least the same amount, because the studio time reserved for your project does not stay empty. We will tell you when that happens rather than let a date quietly slide.

05Feedback and revisions

Each stage in the quote includes the number of revision rounds stated there. A round is one consolidated set of feedback, not a stream of separate notes. Further rounds, or a change of direction after a stage has been approved, are quoted as extra work.

06Price and payment

Prices are in euro and exclude VAT. Unless the quote says otherwise, a project is invoiced in three parts: 40% on acceptance, 40% when the design is approved, 20% on delivery.

Invoices are due within 14 days. On a late business-to-business invoice we are entitled to statutory interest and a fixed 40 euro recovery cost under the Belgian law of 2 August 2002 on late payment, and to pause work until the account is settled. We would much rather send you a reminder than an interest calculation.

Third-party costs — fonts, stock photography, plugin or platform licences — are either billed on at cost or licensed in your own name. We tell you which before committing you to anything.

07Who owns the work

Once you have paid in full, the rights in the final approved deliverables transfer to you, for use anywhere and for as long as you like. Before full payment, nothing transfers and the work is not licensed for use.

What does not transfer:

• Concepts and routes you did not select. They stay ours and we may develop them elsewhere, never in a way that identifies you or reuses your positioning.
• Working and source files beyond the agreed deliverables, and our own tooling, components and internal systems.
• Third-party material such as fonts, stock imagery and libraries, which is licensed to you on its own terms and cannot be transferred by us.

We keep the right to show the work in our portfolio and to submit it to awards and publications, using your name and the material we produced, once the work is public. If you need that delayed or withheld, say so and we will put it in writing.

08Confidentiality

Anything you tell us that is not public stays between us — figures, plans, whatever came up on a call — and we expect the same in return. This survives the end of the project. It does not stop either of us disclosing something where the law requires it.

09Hosting, maintenance and what happens after launch

We host and maintain a site only where the quote says so. Otherwise the site is handed over and it is yours to run. Handover includes what someone competent needs in order to take it on: access, deployment notes and the reasoning behind anything unusual.

A launched site is not a finished product forever. Browsers, platforms and dependencies move. We will tell you what will need attention and roughly when.

10Liability

We are liable for our own work. Our total liability for a project is limited to the fees you have paid for the part of the work that caused the problem, and we are not liable for indirect or consequential loss such as lost profit, lost revenue or lost data.

Nothing here limits liability that cannot be limited by law, including for fraud, for intentional or gross fault, and for death or personal injury caused by negligence.

We are not responsible for material you supply, for content you publish yourself after handover, or for a third-party platform or service failing.

11Stopping a project

Either of us can end a project in writing. If you end it, you pay for the work done up to that point and for anything we have already committed to on your behalf; anything invoiced in advance and not yet worked is refunded. If we end it other than for non-payment, we refund the unworked part and hand over what is finished.

12If you are a consumer

Most of our clients are businesses. If you engage us as a private individual, Belgian law gives you 14 days to withdraw from a distance contract without giving a reason. If you ask us to start inside those 14 days you can still withdraw, but you owe us for what was done by then. Nothing in these terms removes a right the Code of Economic Law gives you.

13Law and courts

Belgian law applies. If something cannot be resolved between us, the courts of West Flanders, Bruges division have jurisdiction. If you are a consumer, this does not affect your right to bring a claim where you live.

14Changes

The terms that apply to your project are the ones in force when you accepted the quote. Changing this page does not change an agreement already running.